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By: Da Sissop
Date: 4/3/98 6:48:28 PM
# Replies: 1
I believe it's terribly important to try to live your life so that when it's time for you to depart you have as few regrets as possible. In discussing past employment with some of my coworkers today, I realized that I have some regrets from the days I worked in retail sales.
I don't know if any of *you* are currently working in retail, but in the event I can save anyone from similar regrets, I post the following three things I never did, but truly *wish* I had:
1. Periodically, someone will be at your register who doesn't have enough cash for the merchandise you just rang up. In a last-ditch effort to save yourself from the hassle of an overring, you inquire as to whether the customer would like to pay by credit card. The customer replies: "I don't believe in credit cards."
What I Did: Sighed, cleared out the transaction, and called for a manager.
What I *Wish* I Had Done: Replied, "Oh, I assure you, they're real. Look at all these receipts I've got." Or maybe take one out of my wallet and hold it up, "See?" Maybe tap it on the counter a few times. "See? It's real!"
2. Periodically, you'll run somebody's credit card through the machine for an authorization, and you'll get a message in response telling you to call the bank for a voice authorization. Usually it's no big deal.
What I Did: Sighed, made the call, got the authorization, thanked the customer, and moved on to the next one.
What I *Wish* I Had Done: If the customer had given me, say, a Visa card, I think it would've been fun to hang up the phone, pick up a pair of scissors, and in a somber voice, say, "I'm sorry, but American Express told me to cut up your card."
3. In the video rental business, periodically a customer would get so pissed off about a late fee or some such that he or she would request a pair of scissors so he could cut up his membership card right there at the counter.
What I Did: Sighed, handed the customer a pair of scissors, and watched, crestfallen.
What I *Wish* I Had Done: Once... JUST ONCE, I would have loved to have screamed out as the scissors snipped shut, "NOOOOOO! I'm MELTING!! Aaaaaaiiiiieeeee!"
Response #1
By: sooz
Date: 4/5/98 11:32:25 PM
I own a medical transcription business, and one of my first clients was a plastic surgery group. The doctors have an odd habit of signing whatever I type without reading it.
1. The doctor said: "The patient is currently a size 34AA, and I plan to add 600 grams to each side, resulting in approximately a C cup, per the patient's wishes."
WHAT I TYPED: What the doctor said.
WHAT I WISH I HAD TYPED: "The patient is currently chestless. Per her request, I will increase the right side by 900 grams, and the left side by 0 grams, as the patient can only afford half the procedure at this time."